Taxi Services , Car Rental Or Travel Agency in Prayagraj (Allahabad)

YOUR PRIVACY IS A PRIORITY

Your privacy is very important to us. Our Privacy Policy is designed so that you understand how we collect, use, and safeguard the personally identifiable information that you voluntarily provide to us as well as the non-personally identifiable information that we collect from you. It is also designed to assist you in making informed decisions when using the Pik Cab(“pikcab.com”) Web site (“Site”).

YOUR CONSENT

By using this Site, you consent to the terms of our online Privacy Policy and to pikcab.com’s use and processing of personally identifiable information for the purposes given below. Should the online Privacy Policy change, we will post all changes in an amended version with a new “Last Updated” date at the top of this Privacy Policy.
YOUR VISITATION, USE AND/OR REGISTRATION AS A CUSTOMER ON THIS SITE MEANS THAT YOU ACCEPT THE PRACTICES SET FORTH IN THIS POLICY. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE POLICY AT ANY TIME. YOUR CONTINUED USE AFTER SUCH CHANGES HAVE BEEN MADE INDICATES YOUR CONTINUED AGREEMENT TO THE POLICY INCLUDING ALL CHANGES. IT IS THEREFORE YOUR RESPONSIBILITY TO CHECK BACK REGULARLY FOR UPDATES TO THIS POLICY.

INFORMATION THAT WE COLLECT

We collect two categories of information from you. The first type is personal information that you actively choose to disclose (“Active Information”) and the second type is anonymous aggregate information collected in a manner not visible to you or others visiting our Site (“Passive Information”).

ACTIVE INFORMATION

When ordering or registering on our Site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. In providing this Active Information, you consent and agree that you may be contacted by pikcab.com with respect to information related to the Site and/or information regarding our or third parties’ products and services. If you provide personally identifiable data to us, you may later elect to have that information deleted from our files, or kept from being used for purposes other than for the service requested, by following the opt-out procedures set forth below.

PASSIVE INFORMATION

We collect Passive Information related to your activity on our Site. Whether or not you register on the Site, we record information relating to your use of the Site, such as the information you click on, your browser type, IP address, referring URL, and timestamp information. If you are logged in, we may associate this information with your account. We use this type of information to administer the Site and provide the highest possible level of service to you. We may also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site. You cannot be identified from this aggregate information.

USE OF YOUR INFORMATION

Your personally identifiable information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. This does not include trusted third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We also reserve the unequivocal right to release all your information, to the maximum extent permitted by law (both Active Information and Passive Information) in the event that: (1) we believe that the Site is being or has been used to commit unlawful acts; (2) the information is subpoenaed or otherwise required in a court proceeding; (3) you violate or breach an agreement with the Site including, but not limited to, this Privacy Policy; (4) you have submitted fraudulent or otherwise invalid information to this Site; (5) we believe that you may harm, or have harmed, the property or other rights of us, our members, our employees, the Site’s other Users or any other third party; (6) we are sold to or otherwise acquired by any individual, entity or organization (i.e. to a successor entity in the event of sale of the business, including merger, bankruptcy or other ownership change); or (7) when we otherwise deem it necessary or appropriate.

ACCESS/ACCURACY

To the extent that you do provide us with personally identifiable information, pikcab.com strives to maintain the accuracy of this information. Where we collect personally identifiable information from you on the Internet, our goal is to provide a means to contact us should you need to update or correct that information. If for any reason those means are unavailable or inaccessible through the Site, you may send updates and corrections about your personally identifiable information to pikcabservices@gmail.com and we will make reasonable efforts to incorporate the changes in the information that we hold as soon as practicable.

SECURING ACTIVE AND PASSIVE INFORMATION

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We do take reasonable efforts to secure your retained personal information. Efforts we may take to ensure security include but are not limited to monitoring of our network and data for intrusions. We also use industry-accepted standards to protect your information, including SSL encryption when transmitting sensitive information. We have implemented certain physical, encrypted, electronic, and managerial procedures to safeguard and secure the information we collect. Communications you may have with us via email or mail may not be secure unless we advise you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we request that you do not send or post sensitive information through these means. You hereby acknowledge that pikcab.com is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

USE OF COOKIES

We use cookies to store users’ preferences and to record session information, for purposes including ensuring that users are not repeatedly offered the same advertisements and to customize any newsletter, advertising, and Web page content based on browser type and user profile information. You may disable cookies by adjusting the settings on your Web browser. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set – each browser is different, you may wish to review the “Help” menu of your browser to learn how to change your cookie preferences. Please note, however, that you may be required to enable cookies in order to use the functions contained on our Site. Please also note that we may allow third party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers’ use of cookies is subject to their own privacy policies, not our Privacy Policy.

THIRD PARTY ADVERTISING

Advertisements that appear on the Site are sometimes delivered (or “served”) directly to users by third party advertisers. They automatically receive your IP address when this happens. These third party advertisers may also download cookies to your computer, or use other technologies such as JavaScript and “web-beacons” to measure the effectiveness of their ads and to personalize advertising content. Doing this allows the advertising network to recognize your computer each time they send you an advertisement in order to measure the effectiveness of their ads and to personalize advertising content. In this way, they may compile information about where individuals using your computer or browser saw their advertisements and determine which advertisements are clicked. pikcab.com does not have access to or control of the cookies that may be placed by the third party advertisers. Third party advertisers have no access to your contact information stored on the Site unless you choose to share it with them. This Privacy Policy covers the use of cookies by pikcab.com and does not cover the use of cookies or other tracking technologies by any of its advertisers.

LINKS

pikcab.com may contain links to third party Web sites to which we have no affiliation. Except as set forth herein, we do not share your personal information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party Web sites. Although we have no responsibility or liability for the content and activities of these linked sites, we nonetheless seek to protect the integrity of our site and welcome any feedback about these sites.

CHILDREN

In compliance with the Children’s Online Privacy Protection Act (COPPA), pikcab.com is not directed at or designed to attract children. Accordingly, we do not knowingly or intentionally collect personally identifiable information from anyone we know to be under 13 years of age.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS OF USE

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our Site at: http://www.pikcab.com/service/rules

CONTACT US OPTING-OUT

Opt-In/Opt-Out:  To sign up to pikcab.com, For support call +91 8810751210 or email pikcabservices@gmail.com.  Message and data rates may apply. 2-5 messages to user per booking.  All tracking automatically ceases once the selected tracking period ends; selected tracking will not exceed seven (7) days.

For more information, or if you have questions or concerns regarding pikcab.com’s Privacy Policy, or you wish to opt-out as provided above in this policy, you may email us at pikcabservices@gmail.com or you can send correspondence to the following address:
Pik Cab Service
28B/87/1 Shivpuri Marg Allahapur Prayagraj , 211006

LOCATION PRIVACY POLICY

Account Holder (customer) and Mobile User (driver) privacy is extremely important to us at Pik Cab Service("pikcab.com"). Location coordinates are obtained only after the mobile phone user has agreed to and opted-in to use this Service.

CHANGES TO LOCATION PRIVACY POLICY

In the case of any change to this Location Privacy Policy, we will post the change here with a new “Last Updated” date at the top of this document.

YOUR CONSENT

By using the Site and Service you consent to this Location Privacy Policy, our (general) Privacy Policy and our Terms of Use, all of which are available on the Site and all of which apply to you. You consent to any changes by using this Site following any change to the “Last Updated” date above.

LOCATION PRIVACY

Location coordinate data (latitude, longitude and radius) will only be obtained when a registered Mobile User has authorized or opted-in to the Service. The agreement process is commenced by a registered Account Holder enrolling a mobile device. The temporary end user enrollment process begins by sending an Opt-In SMS text message to the Mobile User who owns and/or controls the mobile device. The Mobile User then accepts this agreement by replying YES to a short-code via SMS text message. At any time the registered Mobile User can cancel the pikcab.com Service’s ability to obtain their location coordinates by replying STOP to a short-code SMS text message. Message and data rates may apply.

OPT-OUT

Account holders and/or Mobile Users may cancel the application’s ability to obtain location coordinate data by following the instructions within their account Terms of Use and as follows: Opt- In/Opt-Out: To sign up to pikcab.com, text YES to +91 8810751210 . To Cancel text STOP to +91 8810751210 . For support text HELP to +91 8810751210 or call +91 8810751210 or email info@pikcab.com. Message and data rates may apply. 2 messages per shipment/trip. All tracking automatically ceases once the selected tracking period ends; selected tracking will not exceed seven (7) days.

LINKS

pikcab.com may contain links to third party Web sites to which we have no affiliation. Except as set forth herein, we will not share your personal information with those third parties, and are not responsible for their privacy practices. It is your responsibility to read and understand the privacy policies on all such third party Web sites. Although we have no responsibility or liability for the content and activities of these linked sites, we request any information pertaining to these sites’ privacy practices.

USE OF LOCATION INFORMATION

Location data will be used solely to provide a registered Account Holder with position information according to the account Terms of Use. All customer data will be used only by pikcab.com to provide the Account Holder and any other users authorized by the Account Holder with location information and/or any analytical data derived from location information. We will not pass -on or re-sell your data to any third party. Location coordinate data is transmitted via SSL technology into password protected servers. Location information is retained on our system for up to one year. Important Message from your Cellular Provider (AT&T, Sprint, T-Mobile, Verizon Wireless and others). This is not a Cellular Provider application. If you use this application, it may require your Cellular Provider to disclose your customer information, including Mobile Phone Location Information, to the application provider or some other third party. By providing your consent, you authorize your Cellular Provider to disclose your information to third parties to enable this application. Check the application's terms of use and the policies for more information about how the application will collect, access, use or disclose your information. Terms of use and other policies usually are available on the application provider's website. If you aren't comfortable with the application's policies, don't use it. You acknowledge and agree that (1) your relationship with the application provider is separate from your relationship with your Cellular Provider; (2) your Cellular Provider is not responsible for this application; and (3) you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities or expenses arising from or attributable to this application or the acts or omissions of the application provider.

CONTACT US

If there are any questions regarding this Location Privacy Policy or the Service, you may contact us using the information below:
Email: pikcabservices@gmail.com

Write: 28B/87/1 Shivpuri Marg Allahpur, Prayagraj, U.P 211006

Call: +91 8810751210

• “Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
• “Cab Operator” means all the cab operators providing their vehicles alongwith their drivers;

TYPES OF CAB BOOKINGS FACILITATED BY PIK CAB SERVICE

• Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, PIK CAB SERVICE as a facilitator connects the User with the concerned cab operator.
• Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
• Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops

ROLE OF PIK CAB SERVICE AND LIMITATION OF LIABILITY

• PIK CAB SERVICE does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.
• PIK CAB SERVICE acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.
• It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. PIK CAB SERVICE gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.
• PIK CAB SERVICE shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.
• PIK CAB SERVICE will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.
• In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, PIK CAB SERVICE LLP shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.

PIK CAB SERVICE shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, PIK CAB SERVICE shall assist you in the entire reasonable manner to recover your loss or damage.

PIK CAB SERVICE reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver. PIK CAB SERVICE also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.

• All the customers are expected to follow a certain behavioural guidelines. No smoking or drinking during the trip is allowed. Sleeping on the front seat is not allowed. The driver should not be forced to over speed during the trip.
• Customers should use seatbelt during trip Any request for change in trip itinerary should be directly communicated to the company and should not be negotiated directly with the driver.
• If a customers suffers from any disability or illness or is undergoing any treatment for medical condition, it should be communicated to us with full details before booking via mail, phone or other suitable channel so that we can advise you regarding the suitability of your trip package
• Pik Cab LLP does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators/Vendors.
• Pik Cab LLP acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator/Vendors and the User.
• It is the sole responsibility of the Cab Operator/Vendors to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. Pik Cab LLP gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator/Vendors is supposed to obtain from appropriate authorities.
• Pik Cab LLP shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User,
• The User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.
• Pik Cab LLP will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.
• In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, Pik Cab LLP shall not provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.
• Pik Cab does not take responsibility of any material or immaterial loss due to usage of PIK CAB SERVICE cab these losses shall not be subject to any compensation.
• If you want to change car type or want to increase trip duration or need some correction in itinerary, you shall inform PIK CAB SERVICE well in advance and after confirmation by PIK CAB SERVICE, you shall be provided the new booking ticket/estimated fare details.
• if you want to decrease your trip duration, you will inform to PIK CAB SERVICE in advance. however you will have to pay minimum estimated amount mentioned on your booking ticket.
• PIK CAB SERVICE shall not be responsible to refund and/or to provide voucher in any case where you give any money or goods to the Driver except as mentioned in the invoice. PIK CAB SERVICE shall not be liable to pay any damages, if any, arises from any loss accrued to you.
• PIK CAB SERVICE shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, PIK CAB SERVICE shall assist you in all the reasonable manner to recover your loss or damage.

Terms of Use
Welcome to Pik Cab Please note that if you choose to use this website you shall be bound to the terms and conditions that are mentioned here. You shall agree to comply with and be bound to the conditions of use as well as the privacy policy of the pikcab.com website. If you disagree with any of the terms and conditions that have been mentioned we advise you to stop using this website or the services provided by this site.

Ownership:
'Us', 'We', Or 'Pik Cab' refers to 'Website' refers to www.pikcab.com

'You' refers to the user of this website.

Terms:

• The material on the web pages of this website is for your general information and is subject to change.
• We use cookies to monitor the usage patterns of our users. If you, the user agrees to allow the cookies to be used, your IP Address and Location will be stored by us to be used by third parties.
• We do not provide any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information that has been offered on this website or its third party affiliates. You acknowledge that any or all information that has been given may contain inaccuracies. You will also absolve this website, its employees, its third party affiliates and their employees of any legal liability that the usage of this site may cause you; financially or otherwise.
• Your use of the information given on this website is as per your own risk and we will not be liable for it. It will be your responsibility to ensure that the information that is available through this website is relevant to your usage and requirements.
• The material on this website is licensed and owned by us. Any unauthorised reproduction of the design, layout, look, appearance or graphics is prohibited under copyright law.
• Any trademarks that are displayed on the website which are not the property of this site are duly acknowledged on this website.
• Any unauthorized use of this website will be liable to a fine of claim for damage and will be considered a criminal offence.
• There are links provided of third party websites. Those are beyond the scope of the terms and conditions or privacy policy of this website. We do not assume responsibility for the content on those sites. The links have been provided only for the convenience of our users.
• Any and all disputes that may arise out of your use of this website shall be governed by the laws of India.
• Specific offers that are mentioned on our website may have additional terms and conditions that the user will have to comply with before using.
• Please verify the opening closing Time / KMS readings journey.
• Your Booking will not be confirmed from the company side until and unless you do the advance payment prior to the 6 hr of the journey schedule.
• Upon receving your request of the cab, the company may accept or reject your booking depending on the availability.
• The Company shall be entitled at any time without giving any reason or prior notice to terminate or cancel your booking.
• CNG cabs are available on CNG routes only. If cab runs on Non CNG routes, extra charges would be applicable as per similar diesel cab category like for compact 8/- km, Sedan 8.5/- Km, SUV 13/- Km.
• If your booking is cancelled after you have been matched with your driver and taxi, it shall be treated as NO SHOW by customer. NO REFUND shall be applicable in such cases and entire booking /advance amount shall be treated as cancellation charges.
  NOTE: For Cancellation policy please visit https://pikcab.com/service/rules
• For booking cancellation, you need to cancel the booking from your end through your registered mobile no through PIK CAB SERVICE customer account id. If face any issue Please call on customer support no 8810751210 or mail at pikcabservices@gmail.com before journey schedule.
• ZERO cancellation charges before 24 hr of Journey schedule. However 5% processing fee would be deducted remaining amount would be refund.
• Toll tax, State tax to be paid by customer of both ways (As per actual).
• Driver May be delay due to traffic problem,unwanted thing
• At the pick up time: You must check identification of the driver and confirm the license plate of your car at the start of the trip. Do not ride the if the vehicle is not commercially licensed.
• Do not ride, If the vehicle and driver information do not match. we shall not be responsible or liable in any manner If you choose to ride in a vehicle that is not commercially licensed or ride with a driver other than the one that we have assigned to you.
• Pik Cab will not be responsible for any kind of trouble /mishappening done during the journey after driver and cab verification is done by the customer at the start of the journey.
• We only generate leads responsible till the driver customer match for the journey to be started. PIK CAB SERVICE shall not be responsible for anything done after customer matches with the driver.
• Driver may ask for your identification.
• One Day Means a One Calender day (From MidNight 12 to MidNight 12).
• Distance will Only Be Calculated from GARAGE to GARAGE.
• If Night Travels after 10 P.M to 6 A.M then Driver Night 250/- extra chargeable as Driver night , for Tempotraveller 300/-
• Luggage to be carried; not more than (2 small or 1 big bag in compact, 4 small or 2 big bags in Sedan 6 small bags or 3 big bags in SUV).
• If KM Exceeds then extra KMs will be charged as per norms.
• Toll Tax, State Tax(Border Tax), Parking are paid by customer (as per actual) . These are not included in booking amount.
• The driver will not allow any additional passengers or luggage beyond what is allowed in the category of vehicle stated in the reservation. Parking charges, Airport Entry fees or any other form of Entry fees are NOT INCLUDED in the booking ticket. The customer is responsible for all such additional charges incurred during the trip.
• When you book our Value or Economy services, we can only promise to provide a vehicle in a certain category but we cannot guarantee a specific model of vehicle. WE CANNOT GUARANTEE THE AVAILABILITY OF A SPECIFIC MODEL OR CONFIGURATION OF VEHICLE UNLESS YOU HAVE MADE RESERVATIONS AND PAID FOR A SERVICE TYPE THAT GUARANTEES A SPECIFIC VEHICLE MODEL.
• After assign the driver and cab no amount will be refund (if duration is less than 4 hr ).
• A.C will be closed in Hill Area.
• CNG cabs are not allowed in hill areas or on non-CNG routes.
• Driver will take time to fuel CNG vehicle and that time duration would be included in journey hours.
• Driver will take care of his fooding lodging.
• Base Fare includes Fuel charges, Taxi Rent charge, service charge and booking charge.
• Company can cancel your booking if unable to find cab for you at your scheduled time.
• Pik Cab does not take responsibility of any material or immaterial loss due to usage of PIK CAB SERVICE cabs these losses shall not be subject to any compensation.
• Waiting charges @250hr. After 30 mins (Billed on hourly basis).
• Only one break of 30 mins will be allowed during the journey.
• If any extra pick up/drop will be chargable @250
• It is humble request to customer please do not create the pressure for high speed.
• Balance amount needs to be paid to driver at the beginning of the journey.
• Provide one time password(OTP) to the driver so he may start the trip.
• For any further clarifications, write to us or call us 8810751210
  

1. What are terms and conditions if I cancel my One Way/Local Rental/Airport Transfer?

• if your booking is cancelled within 4 (four) hours of the scheduled pickup date and time, it shall be treated as a No-Show by the Customer. No refund shall be applicable in such cases and the entire Booking Amount/Advance shall be treated as Cancellation Charges.
• if your booking is cancelled prior to between 4 24 hours of the scheduled pickup date and time, a Cancellation Charge equivalent to 15% of the Booking Amount or the actual Advance amount received from the Customer, whichever is less, shall be applicable. The balance if any shall be returned in customer source account within 21 days.

2. What are terms and conditions if I cancel my Taxi package/Tour Packages/Holiday Package/Round Trip/Wedding Car Rental?

• All the cancellation requests for the taxi package/tour package should be done via email pikcabservices@gmail.com
• In case the tour/taxi package gets cancelled 30 or more days before the tour date then 100% of the total amount will be refunded to the Customer's source account (Credits) within 30 days.
• In case booking gets cancelled between 7 to 15 days before the tour date then 50% of the advance amount will be deducted and the rest will be returned to the Customer's source (Credits) within 21 days.
• In case booking gets cancelled between 2 to 6 days before the tour date then 75% of the advance amount will be deducted and the rest will be returned to the Customer's source account (Credits) within 21 days.
• In case the Taxi package/Tour packages/holiday package gets cancelled between 16 to 30 days before the tour date then 25% of the advance amount will be deducted and the rest will be returned to the Customer's source account (Credits) within 21 days.
• In case booking gets cancelled between 1 to 48 hr then NO REFUND will be applicable.
• After Sharing driver/vendor details NO REFUND is applicable.

3. Can I cancel my booking in the middle of the journey?

Yes, you can cancel your booking trip in the middle of the journey but you will need to pay the full booking amount to Pik Cab. If you don't pay the estimated booking amount will I have to pay the full booking amount in such a case?

4.However, Pik Cab maintains a Zero Cancellation Policy and this Cancellation Amount shall be credited to Customer's source account (Credits), which may be redeemed in part/full with any other pikcab Booking(s) in future. Usage of Coins shall be subject to term and conditions as laid down on our website Pik Cab. A Customer may login to Pik Cab, using his login credentials to check his Coins Balance.

5.If for any reason your driver/vendor takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.

6.If there is a No-Show from your end, i.e. you are not at the pickup location and/or your assigned driver/vendor is unable to get in touch with you on your registered phone number on the scheduled pickup date and time, the driver/vendor shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter may treat the Booking as cancelled with no refund.

7.The onus shall be on the Customer to inform Pik Cab at least 24 hours before the time of departure, for any delays or rescheduling of departure time and seek confirmation from Pik Cab about the availability of the car at such rescheduled time.

8. In case the assigned driver/vendor cancels the ride without showing any valid and reasonable reason at the last hour and the Pik Cab fails to arrange another cab in a reasonable time, you shall be entitled for the coins for the complete advance amount paid by you for the booking into your Pik Cab wallet. This amount you can use anytime without expiry in future .

9. If your booking cancellation is done due to external unavoidable factors beyond control of human being such as epidemic, floods, fire, strikes, lockouts, terrorist acts, riot or similar forces or due to force majeure, your total advance payment will be refunded into the source account.

10. If your booking is cancelled after you have been matched with your driver/vendor and taxi, it shall be treated as NO SHOW by customer.NO REFUND shall be applicable in such cases and entire booking /advance amount shall be treated as cancellation charges.

11. For booking cancellation, you need to cancel the booking from your end through your registered Email ID through Pik Cab customer account I'd. If face any issue please mail at pikcabservices@gmail.com with all details.

12. No cancellation are entertained in any case for those product/services that PIK CAB SERVICE sales team has obtained through online offline ot through call on special occasions like Dussehra ,Pongal ,Diwali, Christmas, New Year, Holi. Wedding occasions etc. These are limited occasion offers and therefore cancellation and refund are not possible.

13. Cab Charges can be increased in peak time or festival sessions due to shortage of cab availability, if the customer gives the confirmation on increase charges of the updated ticket and cancels the booking after getting Driver/Vendor cab details, the advance amount would not be refunded.

14. Pik Cab might change driver and Taxi/tempotravller/ Luxary car details prior to boarding the taxi/luxary car/tempotravller in case vehicle breakdown or other genuine reasons occur at Driver/Vendor end . No cancellation and refund request shall be entertained in such cases.

15. Pik Cab LLP will not be responsible for any cancellation/delay of service in case of any natural calamity agtaton strike , Road Jam, lockdown , construction work on road ,heavy traffic. Hence NO REFUND would be made.

16. If you are eligible for refunds based on the cancellation and refund policy,then refund will be provided in source bank account or alternate bank account if any provided by the customer end.In case of any issues write us at pikcabservices@gmail.com

17. All refunds if any will be refund to source account through which payment has been made or alternate bank account if any provided by the customer post getting confirmation from the customer end.